Consulting & Training Courses

Our organization development and training interventions can be packaged from one hour to 5 days. Training can be one-on-one or a group activity depending upon the topic and audience. You can choose to weave them into planned meetings or design them to stand alone.

We believe that learning should be:

  • Customized, based on your specific situation, known skill and knowledge needs, issues, what you have been reading and what learning you have already delivered. A sampling of courses we have delivered is listed below in several categories. We will be pleased to modify them for you. We also strive to add the latest ideas, materials and thinking available.
  • Facilitated, with brief knowledge/idea presentations, followed by small group breakout session discussions about how the ideas might be applied. We believe your folks have tremendous knowledge and experience already present and our job is to draw it out, give everyone a chance to speak, connect kernels of wisdom in new ways, reinforce healthy behaviors and minimize unhealthy behaviors.
  • Experiential, with frequent hands on experiences where new ideas are tested in a safe environment, emotional breakthroughs are encouraged and new beliefs, perceptions, skills, and behaviors are given ample opportunity to geminate and take hold through practice. 
  • Results based. We like smiley faced course evaluations, but we need to deliver behavioral changes that make a positive difference in performance that you can measure back on the job. Our goal is to favorably impact your bottom line.

We are qualified to provide a wide range of training courses to meet your needs. We Design, Teach, Facilitate &/or Manage a variety of courses, including:


  • Results Based Interactions (certified by Development Dimensions International, DDI)
  • Introduction to Supervision (custom developed for an employer by Brian Pettit)
  • Using our Employee Handbook to Manage our Employees
  • Achieving Results Through Others (Motorola University Master Instructor: certified to teach and certify other instructors)
  • Motivating Mentoring and Coaching
  • Performance Management: setting S.M.A.R.T. goals, communicating them visually, and holding folks accountable
  • Successful Meetings
  • Valuing Diversity
  • Workplace Harassment Prevention
  • Book Review Facilitation:
    • Top Grading by Brad Smart
    • First Things First by Stephen Covey
    • The Memory Jogger: A pocket guide to Tools for Continuous Improvement and Effective Planning by Michael Brassard & Diane Ritter
    • Zapp! The lightning of Empowerment by William Byham
    • Who Moved my Cheese by Spencer Johnson
    • Leading Change by John Kotter
    • Flight of the Buffalo by James Belasco
    • Growing Up Digital by Don Tapscott

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  • The Goal: Theory of Constraints, E. Goldratt
  • Assessment Centers, evaluating managerial potential and creating individualized training plans. (Given at National ASTD conference)
  • Understanding Union Organizing, NLRB processes and maintaining positive employee relations
  • Strategic Management: the “7-S” & “SWOT” models
  • Human Resource Planning: Identifying and developing tomorrow’s leaders: the best of Honeywell, Home Depot, Motorola and GE.
  • Process Maturity Model: an OD Intervention
  • Project Management: using PMBOK effectively
  • Priority Matrix – a facilitated strategic planning workshop
  • Six Sigma Competition: Judge Preparation
  • Malcolm Baldridge Award Criteria and preparation process.
  • QS9000, ISO9001 Requirements, preparation and audit readiness, process training.
  • Job Analysis: National Metal Trades Association. Certified to train and oversee job analysts (NMTA point factor method)
  • Company Employee Handbook: rollout of new book with emphasis on recent legislative and case law changes with multi-state and international comparisons
  • Behavioral Interviewing
  • Affirmative Action Program: Beyond the law to competitive advantage.
  • Hiring H1-b Candidates
  • Managing for Results: MBO, Dashboards, Visual Goals.
  • Ethics: Uncompromising Integrity: The Global Challenge
  • Book Review Facilitation:
    • Jack, Straight From The Gut by Jack Welch
    • The GE Work-out by Dave Ulrich

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Team Building

Do you sometimes feel that you have a collection of highly skilled individuals that are not all pulling on the same rope in the same direction? Do the puzzle pieces need to fit together with greater precision, so that the big picture is clear to everyone?

Our team building interventions can be packaged from one hour to 5 days. You can choose to weave them into planned meetings at your office, shop floor, off-site at a hotel, park, in the woods or other rented facility. For more information on Team Building check out our Team Building section

  • Working as a Team
  • Change Management
  • Conflict Management
  • Problem Solving /Decision Making
  • Brainstorming/Creativity
  • Transactional Analysis
  • Myers Briggs Type Indicator (MBTI) for cross-team-feedback and growth.
  • DISC Personality Profile
  • NEO, BIG Five Psychometric
  • New Hire Orientation
  • Lean Manufacturing for manufacturing & support staff
  • Book Review Facilitation:
    • The Five Dysfunctions of a Team by Patrick Lencioni

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Communications / Interpersonal Relationships

  • Communications Under Stress
  • Working Through Conflict (DDI)
  • Creating Presentations
  • Public Speaking; Coaching
  • More of & Less Of: real feedback
  • Book Review Facilitation:
    • Crucial Conversations by Kerry Patterson et al

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Motivation / Self Awareness

  • Taking Charge of Your Development (DDI)
  • Managing Stress
  • Time Effectiveness
  • Interviewing (for the candidate)
  • Values and how they effect behavior
  • Assertiveness for Administrative Assistants
  • 360 feedback and coaching
  • Book Review Facilitation:
    • Poke the Box by Seth Godin

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Train the Trainer

Companies often find themselves asking some of these questions when they are about to embark on a training session for their employees:

  • How do adults learn, and change their behavior?
  • How can you assure the fastest, least expensive, highest quality learning occurs?
  • How can we apply the best ideas of great training thinkers like Robert Mager, Ralph Langevin, Donald Kirkpatrick, Xerox, DDI and Motorola University?

We can help you identify performance gaps and training solutions, instructional design, presentation techniques; and evaluation methods.

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Sales / Customer Service

  • Professional Selling Skills II (Xerox Learning Systems)
  • Customer Service for Bank Tellers
  • Customer Service for Biotech / Pharmaceuticals
  • FISH! Philosophy of Customer Service
  • Cross-selling: McDonald’s
  • Book Review Facilitation:
    • Nuts! By Jackie Freiberg

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Safety / Security

  • MSDS: “Right to Know”
  • Fire Safety; Fire extinguishers
  • Confined Space
  • Leading a cooperative labor/management safety team
  • Safety Statistics impact on bottom line results
  • Crisis Management Plan
  • Media Relations for the Executive Team

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Book Review Study Session Facilitation

Forward thinking companies often engage their employees by hosting facilitated book review discussions. This may involve one of the following choices:

  • Quick one hour digest of key points for staff who are two busy to read the book. We can offer a motivational key note speech or highly participative, experiential learning format.
  • Staff is assigned the book reading and when they are done, we facilitate a discussion about major themes of the author and how they can be applied to your company.
  • A more in-depth study includes assigning a few chapters at a time with multiple review sessions and specific action items to improve your company.  

You can pick what ever is the latest released book or article or go back to classics including Harvard case reviews. Here is a sampling of book tittles requested by our customers for facilitated discussion.

  • Broken Windows, Broken Business by Michael Levine
  • Crucial Conversations by Kerry Patterson et al
  • First Things First by Stephen Covey
  • Flight of the Buffalo by James Belasco
  • The Five Dysfunctions of a Team by Patrick Lencioni
  • Free: How Today's Smartest Businesses Profit by Giving Something for Nothing by Chris Anderson
  • The GE Work-out by Dave Ulrich
  • The Goal by Eliy Goldratt
  • The Go Giver by Bob Burg
  • Growing Up Digital by Don Tapscott
  • High Five! The Magic of Working Together by Ken Blanchard, PhD, Sheldon Bowles
  • Jack, Straight From The Gut by Jack Welch
  • Leading Change by John Kotter
  • The Memory Jogger: A pocket guide to Tools for Continuous Improvement and Effective Planning by Michael Brassard & Diane Ritter
  • Nuts! By Jackie Freiberg
  • Poke the Box by Seth Godin
  • Power Thinking by John Mangieri
  • The Seven Habits of Highly Effective People by Stephen Covey
  • Top Grading by Brad Smart
  • Who Moved my Cheese by Spencer Johnson
  • Winning by Jack Welch
  • Zapp! The lightning of Empowerment by William Byham

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Need Human Resources Help? Need Career Coaching Or Resume Help?
Contact Us At 716.909.2657 or resume@3Passociates.com



Helping your business to grow your profit, through people, passion and productivity

"You don't know what you don't know."

"Imagination is more important than knowledge."

Albert Einstein

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